Question 1

How far in advance should I book my move?

Accepted Answer

We recommend booking as early as you can, especially around month-end and busy seasons. Contact us with your preferred dates and we will confirm availability.

Question 2

Can I reschedule my move date?

Accepted Answer

Yes. Notify your move coordinator as soon as possible. Rescheduling is subject to availability and the terms in your booking confirmation.

Question 3

Do you offer evening and weekend moves?

Accepted Answer

Flexible timing can be discussed at quote stage, subject to crew availability and access constraints at each property.

Question 4

How is my quote calculated?

Accepted Answer

Quotes are based on the information you provide — inventory, access, dates, and destinations. Your coordinator will recommend a suitable setup and provide a clear, itemised quote.

Question 5

Do you offer fixed-price quotes?

Accepted Answer

Fixed-price quotes may be available for some interstate relocations once inventory, distance, and access are assessed. Otherwise estimates may adjust if details change.

Question 6

What payment methods do you accept?

Accepted Answer

Accepted payment methods are confirmed on your quote or booking confirmation.

Question 7

Do you offer short-term storage between moves?

Accepted Answer

Storage options can be discussed when you request a quote, depending on your timeline and the items involved.

Question 8

Can my belongings go directly into storage?

Accepted Answer

Where storage is arranged as part of your booking, we can collect and hold items until you are ready for delivery.

Question 9

How are stored items protected?

Accepted Answer

Items included in a storage arrangement are inventoried and packed for safekeeping. Specific facility and cover details are confirmed when storage is booked.

Question 10

Are my belongings insured during the move?

Accepted Answer

Cover options and liability limits are confirmed in your quote or booking documents. Ask your coordinator what applies to your move before you confirm.

Question 11

Do I need additional cover for antiques or art?

Accepted Answer

High-value or fragile pieces may need enhanced arrangements. Discuss valuations and handling requirements with your coordinator at quote stage.

Question 12

What happens if something is damaged?

Accepted Answer

Report any concerns to your move coordinator as soon as practicable. Claims steps follow the process in your booking terms and any cover wording that applies.

Let's plan your move

Everything you need to know

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